Customer Relationship Management Articles

Customer relationship management(CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

Adopt a People-Centric Approach to Improve Customer Satisfaction and Profitability

Satisfied employees are a critical contributor to customer satisfaction... prepare and support your employees to provide outstanding service and your customers will reward your efforts....

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Customer Service in the New Economy-Part One

The consumer's voice is loud and clear; they are scrutinizing service, and methodically patronizing businesses that offer a distinguish level of service. The acronym CUSTOMER describes the eight essential service dynamics, companies should consider in the effort to attract and retain customers....

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Curiosity Kills the Cat But Wins the Customer

It may be time to add intellectual curiosity to the competencies you require in your sales, marketing and customer service staff, and embed curiosity in your company culture...

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Smart Online Customer Service Tips

This article aims to provide simple yet smart tips on how to improve the online customer service of your business....

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Customer Service Representatives - Dealing with Customer Needs

Customer service representatives work in various kinds of companies. It is their responsibility to make sure that the customers of the company are provided with sufficient service regarding customer concerns and questions....

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Warehousing Management for Efficient Customer Service

If you are in the retail business, you know very well that coming up with efficient customer service is hard to come by. Customers are very demanding, intolerant and always require your topnotch service at all times. That is why......

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Spending Less Time in the Queue With Self Service EPOS Retail Systems

Do you know that the average person spends around 169 hours of their life queuing? That is roughly six months of your life, and you will spend even longer queuing if the EPOS retail points are broken....

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Settling for Less

Poor service seems to have become the status quo. Why is that? In business we all talk the talk of customer focus, we all share the same vision - but in execution we seem to fall far short....

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Help me support the 17 children at Happichild Children's Home in Narok Kenya. I currently fund their food and education.  By next year I hope to raise enough money to purchase land and a bigger home to adequately shelter them.  You can help me here.  100% of the donations are sent to these amazing, resilient children.